Passenger rights

Useful information

droits des passagers

Droits des passagers

Find all the answers to your questions as well as the list of passenger rights on the Civil Aviation authority website, the DGAC.

Which flights are concerned?
What are my rights?
Long delay: what to do?
Cancellation: What can I claim?
Denied boarding: What can I claim?
How to report a problem?

You can submit your claim on the civil aviation authority website via the form assistant formulaire passagers aériens.

DGAC

Direction du transport aérien
Mission du droit des passagers
Bureau des passagers aériens (MDP/P2)
50, rue Henry Farman
FR - 75720 PARIS CEDEX 15