Practical information

   INFORMATION-WELCOME DESK

Tel.: +33(0)4 79 54 49 54

Fax: +33(0)4 79 54 49 50

E-mail: accueil@chambery-airport.com

 

   WIFI

Passenger satisfaction is an absolute priority for Chambéry Savoie airport. That’s why we offer you free WiFi connection. You just need to create an account to be able to surf the internet  in total freedom.

 

   Toilets

Toilets are at your disposal in the terminal building.

 

   Post

A letter box is located next to the lift in the terminal building. The collection is at 8.30am.

 

   Lost and found

Please contact the Information - Welcome desk

 

   Infirmary

For any question related to the infirmary, please contact the Information - Welcome desk.

 

Cashpoint

A cashpoint is at your service at the entry of the terminal building.

 

Bureau de Change

The airport have not a bureau de change in the airport. However, there are many banks in Chambéry and Aix-les-Bains close to the airport.

 

   PEOPLE WITH REDUCEd MOBILITY

Before travelling

To receive personal assistance, please inform us of your assistance requirements at least 48 hours before the departure of your fight by contacting your airline, travel agency or tour operator.

A prior medical check-up may be requested by the airline depending on your degree of autonomy and the duration of your flight.

Upon arrival at the airport

A total of seven parking spaces are available in front of the terminal building (easy circulation and secure parking between the car park and the terminal). Upon arrival at the terminal please indicate your arrival to a person in a fluorescent jacket bearing the PMR logo, or at the reception desk. A trained member of staff will accompany you through the terminal as far as boarding the aircraft.

In the terminal

 -  Accessibility to all desks and departments: car park, check-in desk, store, restaurant, lowered height telephone cabin.

-  Lift access to restaurant and the mezzanine

-  Disabled toilets.

-  Wheelchairs to facilitate transfer to boarding.

 

Pursuant to EU regulations, our staff are trained to welcome people with reduced mobility.

 

Travelling with a guide dog

Dogs are not allowed in the terminal buildings, with the exception of guide dogs accompanying any passengers with sensory or physical disabilities who can accompany the owner on board. You should inform the airline 48 hours in advance if you wish to travel with a guide dog.

Further information: please contact your airline.

 

Quality standards for assistance applied within Chambéry-Savoie Airport

Chambéry Savoie airport undertakes to ensure application of EC Regulation no. 1107/2006 on the rights of disabled people and people with reduced mobility when travelling by air. The airport has, consequently, implemented dedicated organisation and resources so as to achieve the objectives set in terms of quality standards.

 

When reserving personal assistance

For those passengers having reserved personal assistance from the airline at least 48 hours prior to departure of the flight:

DEPARTURE

80 % of clients should not be expected to wait longer than 10 minutes to receive assistance.

90 % should not be expected to wait longer than 20 minutes,

100 % should not be expected to wait longer than 30 minutes.

ARRIVAL

80 % of clients should not be expected to wait longer than 5 minutes after the final passenger has alighted.

90 % should not be expected to wait longer than 10 minutes,

100 % should not be expected to wait longer than 20 minutes.

 

Without reserving personal assistance

For those passengers not having reserved personal assistance from the airline within the required timescale:

DEPARTURE

80 % of clients should not be expected to wait longer than 25 minutes to receive assistance.

90 % should not be expected to wait longer than 35 minutes,

100 % should not be expected to wait longer than 45 minutes.

ARRIVAL

80 % of clients should not be expected to wait longer than 15 minutes after the final passenger has alighted.

90 % should not be expected to wait longer than 25 minutes,

100 % should not be expected to wait longer than 35 minutes.