People with reduced mobility

Before travelling

To receive personal assistance, please inform us of your assistance requirements at least 48 hours before the departure of your fight by contacting your airline, travel agency or tour operator.

A prior medical check-up may be requested by the airline depending on your degree of autonomy and the duration of your flight.

Upon arrival at the airport

A total of seven parking spaces are available in front of the terminal building (easy circulation and secure parking between the car park and the terminal). Upon arrival at the terminal please indicate your arrival to a person in a fluorescent jacket bearing the PMR logo, or at the reception desk. A trained member of staff will accompany you through the terminal as far as boarding the aircraft.

In the terminal

  • Accessibility to all desks and departments: car park, check-in desk, store, restaurant, lowered height telephone cabin.
  • Lift access to restaurant and the mezzanine
  • Disabled toilets.
  • Wheelchairs to facilitate transfer to boarding.

Pursuant to EU regulations, our staff are trained to welcome people with reduced mobility. 

Quality standards for assistance applied within Chambéry Savoie Mont Blanc Airport

Chambéry Savoie Mont Blanc Airport undertakes to ensure application of EC Regulation no. 1107/2006 on the rights of disabled people and people with reduced mobility when travelling by air. The airport has, consequently, implemented dedicated organisation and resources so as to achieve the objectives set in terms of quality standards.

When reserving personal assistance

For those passengers having reserved personal assistance from the airline at least 48 hours prior to departure of the flight:

DEPARTURE

80 % of clients should not be expected to wait longer than 10 minutes to receive assistance.

90 % should not be expected to wait longer than 20 minutes,

100 % should not be expected to wait longer than 30 minutes.

ARRIVAL

80 % of clients should not be expected to wait longer than 5 minutes after the final passenger has alighted.

90 % should not be expected to wait longer than 10 minutes,

100 % should not be expected to wait longer than 20 minutes.

Without reserving personal assistance

For those passengers not having reserved personal assistance from the airline within the required timescale:

DEPARTURE

80 % of clients should not be expected to wait longer than 25 minutes to receive assistance.

90 % should not be expected to wait longer than 35 minutes,

100 % should not be expected to wait longer than 45 minutes.

ARRIVAL

80 % of clients should not be expected to wait longer than 15 minutes after the final passenger has alighted.

90 % should not be expected to wait longer than 25 minutes,

100 % should not be expected to wait longer than 35 minutes.

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